How to confuse a customer

Thursday, July 21, 2005

From: Kiran Jonnalagadda <jace@pobox.com>
Subject: Re: Initiation of refund against order # 150720050195
Date: 21 July 2005 6:23:04 PM GMT+05:30
To: customerservice@fabmall.com

Dear Sir/Madam,

Could you please clarify what this refund is for? Your website continues to state that my order #150720050195 for Rs 875 is "Ready to Ship". Am I getting a discount, or is the order being cancelled?

If it is being cancelled, could you please explain why only a fraction is being refunded?

Thank you.

Kiran

On 21-Jul-05, at 6:14 PM, <customerservice@fabmall.com> wrote:

Dear Kiran Jonnalagadda,

This is to confirm that we have initiated a refund of Rs. 393 against order # 150720050195 paid using CreditCard on Line

The refund should reflect in your account within 2-3 days. We request you to check your CreditCard on Line account on the same after 2-3 days We sincerely thank you for shopping on Fabmall and look forward to having you shop with us regularly.

Warm regards,
Fabmall Customer Service

Shop at www.fabmall.com
India’s finest virtual supermarket

satyap — Jul 22, 2005 2:44:55 AM — # ↩

Fabmallis either a bunch of idiots or not very good -- I've heard.
- Kiran Jonnalagadda — Jul 22, 2005 11:34:58 AM — # ↩
  
  They're reliable. The website stinks, but they either deliver or refund. No issues so far. I can't say that for any of the other online bookstores.
  - Anonymous — Jul 22, 2005 4:09:58 PM — # ↩
    
    Fabmall is relatively good
    They have good customer support. Have a chat with those guys. You wont be disappointed
tsk1979 — Jul 22, 2005 10:43:03 AM — # ↩

A friend of mine ordered books from firstandsecond.com. Book was not on stock, so they said they will refund, even though the website kept on saying ready to ship. A month passed and every time he queried they said that the refund will be applicable in 1-2 days. Finally this guy wrote a perl script which said, gimme my money and sent the main 100 times a day. He got his refund
- kaustubhhere — Jul 22, 2005 5:03:28 PM — # ↩
  
  I used to buy books very frequently fron firstandsecond.com about a year ago, I bought almost 20 books from there in a span of 6 months. There were a couple of instances when the book I ordered wasn't in stock, but they promptly informed me on both the occasions this happened and refunded the funds to my card.
  
  But then, this was a year ago. I don't know their scenario now.
- achitnis — Jul 23, 2005 1:47:36 PM — # ↩
  
  My experience with firstandsecond is similar, except for one tiny difference - I never got my money back. Never bought from them again.
  
  Little known fact - it is illegal to charge a card before you are ready to ship. Vendors like PlanetM and FirstandSecond get around this by immediatly changing the status to "Ready to ship" so that they can charge, even if they dont actually have the goods in stock.
  
  Fabmall screws up this was as well, but being Bangalore based, it is easy to get things fixed. The one time I had a really bad screwup (got charged for something I didnt buy), they not only reversed charges immediately, but I got a handwritten apology note from the VP as well.
  - Kiran Jonnalagadda — Jul 29, 2005 1:36:44 PM — # ↩
    
    So they finally replied to me today:
    With reference to your mail below regarding the order no 150720050195 we would like to inform you that the we have followed this matter with our fulfillment team and we have received the payment sent by you the book has already been shipped through on-dot and the consignment no is 064552718 and was shipped on the of date of release july 7/21/2005 and the courier and will receive it shortly
    
    we request you to confirm the same once you receive the same
    
    Umm? Anyway, I figured the refund was because they had overcharged me, but what is it with this cluelessness?
plasmid — Jul 28, 2005 4:20:58 AM — # ↩

one more victim...
This was their mail to me...i never heard again from them in spite of writing to them again n again on this matter.
PS: Jace please tell me if you get your refund.
----
Date: Sat, 28 May 2005 03:22:44 +0530 Printer Friendly Version
From: customerservice@fabmall.com
To: plasmid@sify.com
Subject: Cancellation of order, #170520030067
Full Headers

Dear Sanjeev Anand,

As per your instructions we have cancelled your order, #170520030067. The order was cancelled by you on May 28,2005.

The payment of Rs. 305 was made by you for this order using . We will initiate a refund back to your account for the same at the earliest. You will receive an email as soon as we iniatiate a refund to your account for this order.

We sincerely thank you for shopping at Fabmall and hope to have you shop with us again.

Warm regards,
Fabmall Customer Service

Shop at www.fabmall.com
India’s finest virtual supermarket
- Anonymous — Aug 22, 2005 2:52:47 PM — # ↩
  
  Re: one more victim...
  Was this for the Half Blood Prince ?
  - plasmid — Aug 24, 2005 5:46:59 AM — # ↩
    
    Re: one more victim...
    NOpe...